Help me fix terms and conditions
Terms and conditions for using the help me fix service for emergency repairs assessments and damp and mould inspections.
- Respect for staff: all parties must maintain a respectful demeanour towards staff during video appointments. Any form of disrespect or abuse will not be tolerated.
- Incident reporting: any incidents occurring during video appointments will be reported to the necessary channels for appropriate action.
- Sharing information: information will be shared with third parties only if there is or appears to be a credible threat to safety or security. Information may also be shared with internal departments to ensure the effective handling of repairs and inspections.
- Call termination: we reserve the right to terminate any video call if there are threats or abusive behaviour directed towards staff.
- Video storage and usage: videos recorded during appointments will be stored in the event of a disrepair claim and may be used in legal proceedings. These videos will form part of disclosures for legal cases, particularly to demonstrate how operatives handle issues such as damp and mould.
- Internal policies and training: an in-house policy will be developed to guide staff on when and how to view or share recorded videos. Staff will receive training on these policies to ensure compliance and proper handling of video content.
- Safeguarding and employee protection: safeguarding reporting channels will be established to protect all parties involved. Measures will be taken to ensure the protection of employees during video appointments.