Your rights and responsibilities

Your rights

• Access to a safe and well-maintained property: you have the right to live in a property that is safe, structurally sound, and well-maintained. For instance, if you encounter problems with the heating system during winter, it’s the landlord’s responsibility to address and fix the issue promptly. This could include repairing faulty radiators or ensuring that the central heating is functional, as these are essential for your comfort and safety.
• Return of your deposit: at the end of your tenancy, you are entitled to your deposit back provided you’ve met the terms of your tenancy agreement. For example, if you’ve kept the property in good condition and paid your rent on time, you should expect the full amount to be returned. In most cases, your deposit should be placed in a tenancy deposit protection scheme, which ensures that your money is protected and that disputes over deductions are handled fairly.
• To challenge excessive charges: you can dispute unreasonable fees from your landlord. For example, if they charge too much for a minor repair, like fixing a small leak, you have the right to question it. Gather evidence, like quotes from contractors, to support your case.
• To know your landlord: you have the right to know who your landlord is. If you’re unsure, you can ask the person or company you pay rent to. They must give you this information within 21 days or face penalties.
• Undisturbed living: you should enjoy your home without unnecessary disturbances. Your landlord must give you proper notice (usually 24 hours) before entering for inspections or repairs, except in emergencies. For example, if they need to check safety regulations, they must inform you in advance to respect your privacy.
• Valid Energy Performance and Gas Safety Certificates:your landlord must provide you with copies of both the Energy Performance Certificate (EPC) and the Gas Safety Certificate. The EPC outlines the energy efficiency of your home, while the Gas Safety Certificate proves that all gas appliances have been checked for safety. This helps to protect your safety as a tenant.
• Protection from unfair eviction and rent increases: you are protected from unfair eviction and unjustified rent increases. For example, your landlord cannot evict you without following the correct legal procedures, like serving notice according to local laws. Similarly, if your landlord wants to increase your rent they must follow specific guidelines and provide adequate notice to ensure the increase is fair and reasonable. Visit GOV.UK for more information on rent increases.
• To a written agreement: if you have a fixed-term tenancy lasting more than three years, there must be a written agreement outlining the terms of your tenancy. This agreement serves as an important reference point for both you and your landlord, detailing your rights and responsibilities and helping to prevent misunderstandings.

At the beginning of a new tenancy, your landlord must also provide you with a copy of the 'How to rent' guide, which outlines essential information about your rights and responsibilities as a tenant.

Your responsibilities

• To take care of the property: it is your responsibility to take good care of the property. For instance, if you’re going to be away during cold weather, it is important to turn off the water at the mains to prevent pipes from freezing and potentially causing damage. Regular upkeep, such as reporting maintenance issues quickly, is also part of caring for the property. 
• Pay your rent: you must pay the agreed rent on time, regardless of any repairs needed or disputes with your landlord. Timely payment is important for keeping a good relationship with your landlord and avoiding potential eviction. 
• Pay other charges: you are responsible for paying other agreed financial obligations, like Council Tax or utility bills. Keep track of these payments to avoid misunderstandings.
• Damage caused by you: you are responsible for any damage caused by you, your family, or friends. For example, if a window is broken when you have visitors, you must cover the repair costs. It is best to be honest with your landlord about accidental damage to maintain transparency. 
• Subletting: you should only consider subletting the property if your tenancy agreement or landlord explicitly allows it. Unauthorised subletting can lead to eviction or legal action. 
• Legal action: your landlord has the right to take legal action to evict you if you fail to meet your responsibilities, such as not paying rent or causing significant damage. Understanding your rights and responsibilities can help you navigate any potential conflicts and protect your housing situation. 

By being aware of your rights and responsibilities as a tenant, you can foster a more positive rental experience and address any issues that may arise with your landlord effectively.