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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Fire safety check timetable

Find out how often we check fire safety in our buildings and what type of checks we carry out.

Types of checks

To help reduce the risks to the safety of residents, including risks from fire, we make regular checks on our buildings. Read about the types of checks and how often they take place.

Type of check Building How often
Fire risk assessments High-rise building – 18m or seven floors or more Every year
Fire risk assessments All other properties with communal areas One to three years
Flat front entrance door checks Blocks that are more than 11 metres high Every year
Communal fire door checks Blocks that are more than 11 metres high Every three months
Landlord gas safety checks All properties with gas Every year
Electrical inspection and testing All tenanted homes and landlord-owned homes Every five years
Lift planned preventative maintenance inspections All buildings with passenger lifts Monthly
Water hygiene risk assessment (prevention of Legionnaire's Disease) All buildings with communal water tanks Every four years
Water hygiene (sampling and monitoring) All buildings with communal water tanks Every six months
Asbestos condition surveys Communal areas One to five years
Lightning protection High-rise and higher-risk properties Every year
General fire protection – dry/wet riser, fire alarms, emergency lighting Various properties To industry standard
Damp and mould checks All properties As required

Health and safety

As a landlord we take our responsibility for your safety very seriously. We use guidance from the Department for Levelling Up, Housing and Communities and work closely with the London Fire Brigade to make sure that our buildings are safe and that our residents are kept up to date with the latest information.

We are also responsible for 87 buildings that are over 18 metres or seven floors in height and fall within the scope and enhanced Building Safety Case regimes under Part 4 of the Building Safety Act 2022.

The Building Safety Act 2022, Fire Safety Act 2021 and the Fire Safety (England) Regulations 2022 put in place most of the recommendations that came after the Grenfell Tower tragedy in 2017. We have started a Building and Fire Safety Board to help make the changes and measures needed in the new legislation. Read more on our higher-risk buildings page.

Many older blocks of flats and converted street properties will be fitted with the interlinked smoke/heat detectors in each flat to support a simultaneous evacuation strategy in the event of a fire. We will carry out regular safety tests and maintenance of these systems.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.