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Council tax bills and benefit or discount applications

We have started posting your annual council tax bills to you.

If you applied for Council Tax benefit or other council tax discount recently, your benefit may not be on your bill. If your application for a benefit is successful, we will send you a new bill showing the new total amount of council tax you will pay.

Only contact us about the missing discount if you haven't got a new bill within one month of when you applied (10 April at the earliest).

Payments unavailable on Tuesday 8 April, 9.30am-4.30pm

You will not be able to make any online payments on Tuesday 8 April, 9.30am-4.30pm while we carry out essential maintenance.

This will affect all online payments, including parking permits, parking tickets (PCNs), council tax and rent payments. You will also not be able to make payments using our automated payment line 020 7527 8000 or by calling 020 7527 2000.

If you need to make a payment, please try again after 4.30pm on Tuesday. We are sorry for any inconvenience while we carry out this essential work.

 

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Paying on time

It is really important that you pay your council tax on time. If you pay late then you will be sent a reminder letter. If you continue to pay late then you will lose your right to pay in instalments.  

Please remember that depending on your payment method it can take several days for the money to reach us.

If you pay late then you will be sent a reminder letter. If you continue to pay late then you will lose your right to pay in instalments.

If you want to make sure that the money gets to us on time each month then you may wish to consider setting up a Direct Debit. You can then choose one of four dates for your payments to go out on each month.