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GovMetrics accessibility statement

This statement applies to content published on Islington complaints forms hosted on https://apps.casetracker.uk.

This website is used by Islington Council for processing complaints. It is run by a third party supplier called GovMetrics. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • ·navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Drop downs and screen reading software: Screen reading software is not reading out loud the content of some of the drop downs.Users have to enter data via drop downs in order to submit the complaint.
  • Select your address: Once keyboard only users and screen reader users have navigated to the ‘Select your address’ drop down, as soon as they press the down arrow the first address is automatically selected.
  • Case type pop up: When the ‘Case type’ link receives the keyboard focus, a calendar drop down appears which obscures other content.It is difficult to close this drop down because the keyboard focus becomes lost behind the calendar drop down.
  • Form field boundaries: The edge of the text input fields is unclear because there is limited contrast with the background.
  • Historic complaints: Keyboard only users and screen reader users will not be able to review complaints that have not been recently updated.
  • Text colour contrast: The text colour contrast is not always sufficient.
  • Navigation menus: The navigation menus are difficult to use for screen reader users.
  • Image alternatives: Alternative text for images is not always present or meaningful.
  • Table sorting: Screen reader users will not know the order by which the cases table is sorted and will not be able to change the sort order
  • Focus indicator: The keyboard focus indicator has insufficient colour contrast.
  • Address: Screen reader users may not be aware of whether or not they have successfully selected an address using the postcode finder.
  • Dialogs: Screen reader users will not be aware that the dialogs have appeared. Keyboard only users will find the dialogs difficult to navigate to.
  • Link names: Some of the link names are misleading.
  • Labels and explanatory text: Text which appears next to some of the inputs is not announced by screen reading software when users navigate to the inputs and the date and time format is not stated in the labels.
  • Required fields: It is not clear which fields are required.
  • Autocomplete: On some browsers there will be no autocomplete options as user type in details about themselves.
  • Error messages: Some of the error messages are not announced to screen reader users when they appear.
  • Keyboard only: Some of the controls will not be operable by keyboard only users.

Alternative means of making a complaint

If you cannot use our forms due to the issues above there are alternative ways of making a complaint.

How to request content in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  • 4.1.2 Name role value
  • 3.2.1 On focus
  • 2.4.11 Focus not obscured
  • 1.4.11 Non text contrast
  • 2.1.1 Keyboard
  • 1.4.3 Contrast minimum
  • 1.3.1 Info and relationships
  • 1.1.1 Non text content
  • 4.1.3 Status messages
  • 2.4.3 Focus order
  • 2.4.4 Link purpose
  • 3.3.2 Labels or instructions
  • 1.3.5 Identify input purpose

Resolution

The developers have stated that accessibility problems in this website will be resolved by the end of March 2024.

Preparation of this accessibility statement

This statement was prepared on 18/12/2023. It was last reviewed on18/12/2023.

This website was last tested on 04/12/2023.  The test was carried out by Islington Council using a combination of manual and automated testing using assistive technology.

 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.