Changes to customer accounts
We're improving our online services so that it's easier for everyone to access the services they need. To do this, we've introduced a new customer account called My Islington.
My Islington is a new customer account where you will be able to request a range of council services in one place, and track their progress.
What you can do in My Islington
Currently, you can access the following council tax services in My Islington:
- Check your council tax balance and next payment date
- Switch to paperless council tax billing
- Report problems with rubbish, recycling and street cleaning
- Report anti-social behaviour or noise and track your report
These services are no longer available in My eAccount.
We plan to add many more services to My Islington in the future and it will eventually replace My eAccount.
How this affects you
If you want to start seeing your council tax details such as next payment date and outstanding balance online, register for My Islington now. Once you have created your My Islington account, go to 'My council tax' and follow the on-screen instructions to add your council tax account.
While you’re there, switch to paperless billing to start receiving email notifications when you have new bills and stop receiving bills in the post.
Report issues with rubbish, recycling and street cleaning or anti-social behaviour and noise, by registering with My Islington.
Share your feedback
Have you tried My Islington yet? Help us to improve it by sharing your feedback in our short survey.