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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Temporary contact details

We’re undergoing maintenance of our telephone systems on Saturday 8 February.

Our normal telephone lines for the services below will be unavailable between 8pm – 10pm. 

If you urgently need to contact the council during this time, please call the specific service on the alternative telephone number and someone will help you. 

Until then you can call us as usual on 020 7527 2000, Monday to Friday from 9am to 5pm.

 Service Temporary number 
Emergency duty team  0208 106 9780
Reception centres 0208 106 9781
Housing Direct repairs 0800 694 3344
Antisocial behaviour 0208 106 9784
Emergency lift line 0208 106 9785 or 0208 106 9786
Out of hours repairs 0208 106 9783
Cemeteries 0208 106 9790
Animal welfare 0782 509 8947 
Non housing repairs

0208 106 9788 or 0208 106 9789

Child safeguarding 0208 106 9796
Reablement 0208 106 9797
King Henry's Walk respite service 0738 850 9040
Arlington supported living 0754 294 9015

 

Our website and email systems are unaffected. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.