Payments unavailable on Tuesday 8 April, 9.30am-4.30pm

You will not be able to make any online payments on Tuesday 8 April, 9.30am-4.30pm while we carry out essential maintenance.

This will affect all online payments, including parking permits, parking tickets (PCNs), council tax and rent payments. You will also not be able to make payments using our automated payment line 020 7527 8000 or by calling 020 7527 2000.

If you need to make a payment, please try again after 4.30pm on Tuesday. We are sorry for any inconvenience while we carry out this essential work.

Complaints form

Tell us about an unresolved issue about our services or our staff.

Before you make a complaint there may be another way we can help. You might want to:

View the complaints policy and process.

Your details

First name

Last name

First line of your address

Postcode

Your email address

(Required)

Phone number

Complaint details

What service do you want to tell us about

What is your complaint about?

Provide as much detail as possible

What would you like us to do to put this right

Information provided will be used for the purposes of complaint investigation. All data will be held securely and processed in accordance with the UK GDPR and the Data Protection Act 2018. To investigate a complaint, the council might share the customer’s name and contact details and details of the complaint with other services in the council, and to third party contractors providing council services, so that a response can be made. If the complainant is escalated to the Local Government and Social Care Ombudsman (LGSCO) and/or the Housing Ombudsman (HO) to investigate the council may share information with them, however this will always be limited to what is required for the investigation. The minimum retention period for complaints data is six years, but may be longer where legislation demands this. Further details can be found on our privacy notice.