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  3. Support for migrants, refugees and asylum seekers
  4. Information for Ukrainian refugees
  5. While you are here

Payments unavailable on Tuesday 8 April, 9.30am-4.30pm

You will not be able to make any online payments on Tuesday 8 April, 9.30am-4.30pm while we carry out essential maintenance.

This will affect all online payments, including parking permits, parking tickets (PCNs), council tax and rent payments. You will also not be able to make payments using our automated payment line 020 7527 8000 or by calling 020 7527 2000.

If you need to make a payment, please try again after 4.30pm on Tuesday. We are sorry for any inconvenience while we carry out this essential work.

 

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Visas and immigration

If you’re a Ukrainian refugee, check what you need to do when you arrive in the UK or to stay in the UK.

eVisa

When you arrive in the UK, you should apply for an eVisa. An eVisa is an online record of your immigration status and the conditions of the type of permission you have to enter or stay in the UK.

They have replaced Biometric Residence Permits (BRPs) and you should apply for an eVisa to replace your BRP if you have not done so already. You should keep your BRP even after applying for an eVisa and we recommend that you continue to bring it with you when you travel too. 

To get access to your eVisa, you will need to create a UK Visas and Immigrant account. We recommend that you do this as soon as possible after arriving in the UK. 

Once you have an eVisa, you will be able to use it to prove your immigration status. It will be attached directly to your digital immigration record and you will not need to carry a physical document with you.  

Support with eVisa applications

If you have any issues with your eVisa application, HealthProm are running support sessions:

  • When: Every Friday, 1.30 – 4.30pm
  • Where: HealthProm, 200A Pentonville Road, N1 9JP on Fridays

Ukraine Permission Extension scheme

On 18 February 2024, the UK government announced the launch of the Ukrainian Permission Extension (UPE) scheme.

If you’re a Ukrainian national, or the family member of a Ukrainian national, and are living in the UK with existing permission on one of the Ukraine schemes, you may be eligible to apply for the UPE to continue living in the UK for up to a further 18 months.

You will be able to apply for the UPE within the last 28 days of your existing visa. You must make an application before your current permission expires.

If your application is refused, you will be able to reapply within a 14-day window. There is no appeal process for the UPE. If the application is refused, you will be required to make arrangements to leave the UK.

Support with applying for the scheme

If you need support applying for the scheme or have any questions, email Resettlement@islington.gov.uk.

How this affects thank you payments to hosts

If your guest stays in the UK on this scheme, check what happens with host thank you payments.