MRI Homeless Portal Accessibility Statement
This statement applies to content published on the MRI Homeless Self Referral Form.
This website is run by MRI on behalf of Islington Council. We want as many people as possible to be able to use this site. You should be able to:
- Change colours, contrast levels and fonts using browser or device settings
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard or speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some of the text has poor colour contrast. This could make reading some parts difficult for partially sighted users. However, this is unlikely to have a major impact on users. Most of the text does have sufficient colour contrast. The placeholder text in the forms, which has poor colour contrast, is repeated in the labels, which have good colour contrast. The text colour of the word ‘Saved’, which has 3.02:1 colour contrast will be sufficient for many but not all partially sighted users to read.
- The green tick icon which indicates that information has passed validation tests will be difficult to see for some partially sighted users. This however is not essential information required for the completion of the form.
- Users need to be able to see the edges of form controls, for example text boxes, in order to know where to place the mouse pointer. The form control boundaries are difficult to see throughout the MRI homelessness form. Some partially sighted users may not be able to see exactly where to place the mouse control to fill out some of the forms. Partially sighted users who cannot see the form control boundaries, are likely to be able to guess the position of the form controls by the proximity of the labels, but this will be an awkward and frustrating experience.
Feedback and contact information
Feedback on our site
Please contact us if you find any problems not listed on this page, think we’re not meeting accessibility requirements or would like information in an alternative format like accessible print, large print, easy read, audio recording or Braille.
- Report it online using our contact form
- Call 020 7527 2000 or minicom 020 7527 1900
- If you use British Sign Language you can contact Islington Council using our Sign Language Interpreting Services or contact us remotely using the BSL Live service.
- Visit us in person by coming into one of our Access Islington Hubs. Islington Council’s Customer Centre and the Town Hall have audio induction loops.
We’ll consider your request and get back to you in 10 working days. Issues relating to the digital accessibility of the site will normally be looked into by the relevant service provider and the Web Services team of Islington Digital Services. Requests for alternative format will normally be dealt with by the relevant service provider and the Communications team.
Contacting the service
If due to an accessibility problem with this site you are unable to find the information that you need or submit a request please contact the Housing Needs service directly by calling 0207 527 6371.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard (WCAG 2.2 AA).
This website is partially compliant with the standard or Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with accessibility regulations
The content listed below is not accessible for the following reasons.
- The placeholder text does not have sufficient colour contrast against the white background. The colour contrast is only 2.85:1. The affects the following pages: Login, Register, Select local authority (personal details) Select local authority (address), Select local authority (Phone and email), Select local authority (support worker), Household information, Homelessness referral, Declarations and consents. This violates WCAG success criteria 1.4.3.
- The edge of many of the inputs is difficult to see. Most of the inputs have a light grey line as a boundary. Key graphical interface elements must have a colour contrast of at least 3:1. The affects the following pages: Login, Register, Household information, Select local authority (personal details) , Select local authority (address), Select local authority (Phone and email), Select local authority (support worker), Household information, Homelessness referral Declarations and consents. This violates WCAG success criteria 1.4.11
- The green tick which indicates when all the information has been correctly inserted only has a 2.53:1 colour contrast against the grey background. The affects the following pages; Select local authority (personal details) , Select local authority (address) Select local authority (Phone and email), Select local authority (support worker) Household information. This violates WCAG success criteria 1.4.11
- The white text on the ‘Saved’ status message and the message to confirm successful submission of the form only has a 3.02:1 colour contrast against the white background. The affects the following pages: Household information, Referral status pending. This violates WCAG success criteria 1.4.3.
We are working with the supplier to resolve these issues.
Preparation of this accessibility statement
This statement was prepared on 09/05/2024. It was last reviewed on 09/05/2024.
This website was last tested on 27/02/2024 The test was carried out by Islington Council using a combination of manual and automated testing using assistive technology.
This accessibility statement will be reviewed on the 09/05/2025.